Terms and conditions

Shipping is on us! The price you see is the price you pay—delivery included.

To arrange your own courier, feel free to contact us at karlienp900@gmail.com or via WhatsApp at 083 658 0764. For express delivery requests, please reach out via WhatsApp.

Please note: Our mirrors are handmade to order and will be ready for collection within 7–10 working days.

Processing & Delivery

Orders are dispatched via courier within 7–12 working days of receiving full payment. Once sent, delivery typically takes 3–5 working days. We will provide you with a waybill number to track your parcel directly through The Courier Guy.

Delivery Address & Redelivery
Please ensure your delivery details are accurate. Ispiri Handmade is not liable for orders delivered to an incorrect address provided by the client. If a parcel is returned to us as undelivered, a re-dispatch fee will apply to send it out again.

The Beauty of Wood

Since wood is a natural product, it constantly adjusts to its environment. Small shifts or cracks are normal as the wood settles and do not represent a manufacturing fault.
Each piece is one-of-a-kind, so expect slight variations in wood grain and tone. We do our best to ensure our photography is true-to-life, though colours may vary slightly depending on your screen settings.

Repairs or Returns

At Ispiri Handmade, ensuring your mirror arrives safely is our top priority. We take great care in our packaging to ensure you are delighted with your purchase.

Since glass is delicate, accidents happen rarely during shipping. If you notice any damage upon arrival, please send us photos or video footage within 24 hours. This helps us resolve the issue as quickly as possible.

Once we assess the situation, we will work with you to find the best solution, which may include:
A suggested self-repair (with compensation for your time/materials).
A partial refund or discount.
A return for professional repair or replacement.

Return Policy:
If an item must be returned, it must be sent back in its original packaging to prevent further damage. Ensuring the item is packed securely for its return journey is the responsibility of the sender. Ispiri Handmade does not provide additional or replacement packaging materials.

Please note:
We do not accept returns on custom orders, sale items, or marked-down products.

Custom Orders

We want you to love your custom piece! However, because custom items are made to your unique specifications, we do not accept returns or offer refunds due to a change of heart regarding the design or aesthetic.

To ensure the perfect result, please ensure your measurements are 100% accurate. Please double-check all measurements before placing your order. We cannot offer compensation or replacements for items manufactured based on incorrect measurements provided by the client.

All custom orders, sale items, and marked-down products are final sale and cannot be returned or exchanged.

Frequently asked questions

What is the return/exchange policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we will do our best to work with you to make it right. We however do not accept returns/exchanges on custom orders, sale items, or marked-down products or mirrors that do not fit due to inaccurate measurements by the customer.

What if my mirror is broken in transit?
On rare occasions as our products are fragile and contain glass, items can be damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, you are required to take photos or videos clearly portraying the damage. These must be emailed to us IMMEDIATELY – WITHIN 24 HOURS OF RECEIVING THE MIRROR.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome.
Where are your products manufactured?
Our products are manufactured locally. Using eco-friendly stains free from toxic chemicals, ensuring both beauty and safety for your home. We are committed to sustainability, utilising Solar power production. Our wood shop is 100% of grid.
Do you offer custom services?
Yes we offer a custom furniture service. With our experience we can help you create the perfect piece, that suits your space, style and requirements.
+27 83 658 0764
karlienp900@gmail.com